Mediation is a confidential process used to resolve conflicts in an amicable manner. An impartial mediator directs the process and facilitates the communication between the parties in an effort to explore solutions and obtain a mutually satisfactory agreement.
The objective of mediation is for parties in conflict to participate in good faith in a dialogue regarding their dispute, to present their points of view and to explore options for settlement in an effort to reach a mutually satisfactory resolution of their dispute.
The mediator welcomes the participants and explains the mediation process, the mediator's role in the process and the rules of mediation. The participants present the issues they want to resolve, explore their interests and options and look for a mutual resolution. If the parties reach an agreement and sign it, this agreement may have the validity of a contract.
A mediator is an impartial third party who is trained to listen to the parties, clarify the parties' issues and facilitate communication to help the participants negotiate in a flexible, private setting.
Conflicts between neighbors, families, merchants and consumers, landlords and tenants, employers and employees and other disputes are appropriate for mediation.
Mediation is voluntary, flexible, economic, fast and confidential. If an agreement is reached, everyone wins.
Above information courtesy of the Texas Association of Mediators.
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